This privacy statement (“Privacy Statement”) applies to you as a user of our transportation-related services through RTSCAB at www.rtscab.com, at RTSCAB Mobile application, and all other websites, mobile applications and services (collectively, the “Services”) provided by RTSCAB. This Privacy Statement describes our practices in handling the information that you provide to us and that we collect about you as a user of our Services.
This Privacy Statement applies to all users of our Services. It does not apply to our employees or to independent contractors, including drivers or providers of our transportation-related Services. We may store, maintain, process and/or transfer the information you provide to us and that we collect about you in a country or countries that may have less strict data protection laws than in the country where you reside. If so, we will take reasonable measures to protect your information in accordance with this Statement.
Your use of our Services indicates your agreement with and consent to our practices described in this Privacy Statement. If you do not consent to or agree with this Privacy Statement, please do not use any of our Services or participate in any of the features or activities relating to the Services.
Information We Collect
Your Information. We collect information you provide to us in connection with our Services, such as when you create or update your account, log into your account, request or reserve transportation, contact our customer service, or otherwise communicate with us via telephone, our websites, mobile applications or otherwise. This information includes your name, telephone number, email address, mailing address, photographs or other text or images you use, e.g., for your profile, the types of Services you request (collectively, “Personal Information”), as well as transaction details, billing and payment information, and other information you use or provide to us in using the Services. If you do not wish to provide any Personal Information, you may simply decline to use our Services.
In addition to the information you provide to us, we also collect information about you when you visit our websites, use our mobile apps or otherwise use our Services, such as how you use and interact with our Services, your selected preferences and settings, the geographic location of you, of your travel, and of your device, your Internet Protocol (“IP”) address and the URL from which you access our websites and mobile apps, the pages you visit on our websites, and the time and duration of your visits to, or use of our websites and mobile apps.
We may collect information about your devices, including hardware, operating systems, software, and mobile network information. Because our Services including communications between you and drivers or providers of transportation, we may collect the date and time of calls or messages, the content of messages, phone numbers, and other such call data.
Your Location. In order for us to be able to provide your requested Services, you will need to grant us permission to obtain your geographic location from your device. Thereafter, you can disable this function in the settings of your device, understanding that you may not be able to avail yourself of our Services that require your location.
Your Contacts. If you permit us to access your address book on your device, we may access that data for purposes of providing our Services to you or your contacts and other reasons we describe at the time you grant us permission or at the time we access such data.
Information from Third Parties or Other Sources. We may also get information about you from third parties, for example, if you log into your account with us via social media or any another service provider, such as Facebook or a Gmail email account. If you have a corporate or business enterprise account with us, we may also obtain information about your employees or about you from your employer, as the case may be. Drivers or providers of transportation or other Services may provide us with information about you arising out of your use of the Services. You should be aware that RTSCAB cannot control the information it obtains from third parties.
How We Use Collected Information
For Internal Purposes. We may use the information we collect for our internal business purposes, for example, to manage the content of our websites or to assess the amount of online traffic to our websites. RTSCAB may provide third parties with aggregate statistics about our visitors, traffic patterns and related website usage information. This data reflects website usage patterns gathered during hundreds or thousands of user visits to our websites. RTSCAB reserves the right to perform, or have performed by third parties, statistical and other analyses of user behavior and characteristics in order to measure interest in and use of the various pages, or functional, graphical or informational frames or areas of the websites, and to inform advertisers of such analyses as well as the number of users that have been exposed to or clicked on their advertising banners. RTSCAB will only provide aggregated anonymous data from log files and other databases of user information to third parties to improve our content offerings, graphics, layout, ease of website use or navigation, and otherwise to provide and to improve our Services.
To Communicate. You will receive emails, text messages, phone calls and other communications from us to provide you with our Services, provide updates, or to respond to inquiries made through the “Contact Us” page on our websites and mobile apps. We will also facilitate communications between you and a driver or provider of the Services, such as clarification of geographical location, pick up time, and so forth. With respect to users who maintain a corporate business account with us, we may use the contact information of such users to send emails, text messages, phone calls and other communications about the status of such corporate business account. We may send you communications in which we believe you would be interested, including information about our services, promotions, products and events. You will be able to opt out of receiving such promotional email communications by clicking on links to unsubscribe within those emails.
Feedback and Testimonials. Any testimonials or feedback that you provide to us will be utilized to improve our Services. In addition, we may use testimonials in our marketing materials, but we will not include any of your personally identifiable information in such marketing materials unless we have your written consent to do so.
Platform Permissions. Mobile platforms such as iOS and Android define device data that mobile apps cannot access without your consent. The first time our mobile app wants to access your data, the iOS mobile platform will alert you, and you will be able to consent (or not consent) to that request to access data. An Android device will notify you that our mobile app wants to access your data before you first use the app, then your subsequent use of the app constitutes your consent.